Customer service - Oklahoma City
NBC Oklahoma is looking for a full-time customer service professional in Oklahoma City at our location at 13401 N Pennsylvania Ave. Hours are weekdays from 8 a.m. to 5 p.m. Banking experience preferred, but not required.
Responsibilities include:
- Fielding phonecalls from customers to assess their needs, as well as processing customer transactions with professionalism, accuracy and courtesy.
- Assisting NBC customers and all NBC locations - Altus, Enid, Kingfisher and Oklahoma City - with account inquiries.
- Handling customer complaints and working through sensitive issues to resolution.
- Assisting customers and staff with fraud reporting.
- Reviewing account holds and online statement checkbacks.
- Performing instant issue processing, stop payments, automatic ACH, transfers, etc.
- Maintaining strict confidentiality guidelines.
- Other duties as required by management.
Job skills required are good interpersonal skills, strong attention to detail, good time management and a strong sense of customer service.
Interested applicants should send resumes to jobs@nbcok.com. Salary will vary depending on your experience and knowledge.
|